Pester said in September last year that "over 2,500 man years of effort by TSB, Sabadell and our technology partners" had gone into TSB's "new banking platform for the digital age". It's not clear where the root of the problem lies. Meanwhile, the bank is remaining tight-lipped about what has caused the problems, although its Spanish owner Sabadell yesterday issued – and then quickly pulled – a post bragging about its IT integration successes. TSB's social media ninjas are trying to issue personal apologies to all the disappointed customers out there – which mostly consists of directing them to the already clogged phone lines – but users have yet to receive an apology by other means, such as text or email. When is this going to be fixed? We need access to our own money I can log in but can't make any transfers - just get 'ArrayIndexOutofBounds.' so may as well still be offline. Craig Steele April 23, the news stories coming out that you're up & running aren't true. Those who do get past the holding pages are reporting password failures and crashes when trying to perform basic banking functions, while other users are jumping onto social media sites to share the many and various error messages.īest (worst) error message of the day from who are currently having a technical nightmare. Three days over run, just not good enough #tsbfail /ZUHFh0qd1K However, the reality is somewhat different, as users are being told that the bank is "limiting access" to the app and online banking, with only a few allowed to log in at this is ridiculous, I’ve tried several times and even when I managed to log in, the app kept crashing. Thank you for your patience and for bearing with us. Our mobile banking app and online banking are now up and running. “Thousands more across the north of Scotland will be left struggling to do their everyday banking, facing long or difficult journeys to their nearest branch.Following the outage that started as planned downtime on Friday afternoon, CEO Paul Pester this morning triumphantly told disgruntled folk on Twitter that services were "up and running" again. “This announcement suggests that TSB is putting profits ahead of serving customers,” said the organisation’s chief executive Brian Sloan. Meanwhile Age Scotland raised concerns that the closures will disproportionately affect older residents. Moray Conservative MP Douglas Ross said large parts of Scotland were now “akin to banking deserts”. SNP MSP Gillian Martin, whose Aberdeenshire East constituency includes Ellon, called on TSB to reverse the move. MPs and MSPs from across the region have unsurprisingly blasted the decision. They have also claimed they will not close any branch which is the last remaining bank in town, and say there are Post Offices or free ATMs within a mile of every closed bank. Loading Spinner An icon of a loading spinner.īosses have already indicated they will do the same again, with pop-ups to be set up in Thurso and Fort William. Success Tick Timeout An icon of a greyed out success tick. Information An icon of an information logo. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Video Camera An icon of a video camera shape. Previous An icon of an arrow pointing to the left. Notice An explanation mark centred inside a circle. Next An icon of an arrow pointing to the right. Hamburger Menu Icon An icon used to represent a collapsed menu. Search Icon A magnifying glass icon that is used to represent the function of searching. Magnifying Glass An icon of a magnifying glass. Comments An icon of a speech bubble, denoting user comments. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Breaking An icon of an exclamation mark on a circular background. Pause Icon A two-lined pause icon for stopping interactions. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Is Public An icon of a human eye and eyelashes. Telephone An icon of a traditional telephone receiver. Profile An icon that resembles human head and shoulders. Linked In An icon of the Linked In "in" mark. Facebook An icon of the Facebook "f" mark. Caret An icon of a block arrow pointing to the right. Cancel An icon of a circle with a diagonal line across.
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